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| You are here: 1800 RssFeeds Home >> Business RSS Feeds >> Customer Service RSS Feeds >> CRMBlog |
Insidecrm.com - CRMBlog @ 1800 RSSFeeds.Com |
| Site URL: | http://www.insidecrm.com/ |
| Feed Description: | Here you can find lots of excusive News and commentary on CRM related topics, as well as its related software and implementation. This is an excellent xml feed for you. |
| Feed URL: | http://www.insidecrm.com/archive/feed
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| Site Title: | CRM Industry News and Decision Guides for the CRM Buyer |
| Site Description: | "CRM Industry news, research reports, comparison guides, and directories for the CRM buyer" |
| Language: | en |
Insidecrm RSS Details |
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Clever Customer Conversations! – Pushpa Sathish, Staff Writer I know I’ve been going on about the poor quality of customer service provided by call centers, but the imp in me just had to play the devil’s advocate when I came across a few hilarious instances of customer interactions released by British Telecom: 1. Customer: My mouse mat isn’t wired up. Henchman: [...]... |
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Siebel Wins Award, Loses Customer – Pushpa Sathish, Staff Writer Siebel CRM has come out with flying colors in Forrester Research’s evaluation of enterprise CRM suites in terms of current offering, strategy and market presence and 490 other criteria. Oracle, which owns Siebel, has had a pretty good showing in the report – its PeopleSoft Enterprise CRM, Siebel On Demand and [...]... |
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Secrets To Salesforce.com’s Success – Pushpa Sathish, Staff Writer There’s no doubting the fact that Salesforce.com has become a force to reckon with in the SaaS industry – the company has grown to include 26,000 companies, 560,000 subscribers and 1,800 employees as assets in the 8 years since its inception. Tien Tzuo, chief strategy officer of the company, outlined the [...]... |
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Voice Your Opinions Right Now – Pushpa Sathish, Staff Writer On-demand CRM provider RightNow Technologies has added three new features to its customer care product line – Web Click-To-Call Back, Voice Caller Information Delivery and Voice Outbound Survey. With Web Click-to-Call Back, organizations can offer their customers a way to state what’s wrong, why they’re calling, provide a number for a customer [...]... |
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Wait Centers Or Call Centers? – Pushpa Sathish, Staff Writer Customer service that is truly satisfactory is a rare thing these days. You can call it a quirk of the more demanding customer of this age or attribute it to the inability of contact center personnel to connect to the customer – either way it’s an indisputable fact. And it’s reinforced [...]... |
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XP Support Extended – Pushpa Sathish, Staff Writer Are you like me? Not too comfortable with too much change? Then I’m sure you’re reluctant to switch over to Vista anytime in the near future. More so because the new operating system from Microsoft is completely different from the Windows range of OS, and the fact that I would have [...]... |
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Hosted Offerings From Kana – Pushpa Sathish, Staff Writer Software provider Kana has augmented its offerings in the hosted CRM market with the addition of new CRM applications to Kana IQ OnDemand, the suite it introduced more than a year ago. For those firms still wary of on-demand software, Kana’s on-premise offerings, Kana Response and Kana Response Live, should fit [...]... |
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Lose The Pounds, Not The Dollars – Pushpa Sathish, Staff Writer I’ve watched more than one sitcom that features a sexy woman with a hot body in tight leotards who works her obvious charms on men who come in to cancel their gym memberships, in an attempt to dissuade them. Well, that MO seems to be passé these days – health clubs [...]... |
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Off With Off-Shoring! – Pushpa Sathish, Staff Writer The off-shoring debate refuses to die down. In an attempt to cut costs, organizations are turning over customer care operations to contact centers that are located in places teeming with well-educated prospects hirable at competitive salaries. But is cost the only thing that matters? What about the quality of customer service [...]... |
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SAP Set To Spice Hosted Space – Pushpa Sathish, Staff Writer You’d think Salesforce.com would resent a competitor encroaching its territory in the on-demand software market, but that’s not the case. SAP’s announcement detailing its plans to foray into the mid-market hosted CRM and ERP space have been met with elation at the Salesforce camp. And it’s not because SAP is expected [...]... |
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